Call Us at: (613) 854-8007
PARTNER WITH SMDS
On-Site Dental Care, Coordinated Around Your Facility
We work alongside your care team to bring professional dental services directly to your residents.
Onsite Mobile Care
Clinician-Led Visits
Dedicated Point of Contact
Confidential & Professional
HOW WE PARTNER
A Partnership Built Around Your Residents
Easy to Start
Getting started begins with a short conversation. We learn about your facility, your resident population, and how your team currently handles dental referrals, then we build a process that fits.
We Come to You
Our team brings all necessary clinical equipment directly to your facility, eliminating the need to arrange transportation and making care more convenient and accessible for your residents.
Clinical & Administrative Coordination
We review relevant medical information and work with the facility’s physician and care team to support safe treatment. We also manage scheduling, documentation, medication coordination, and communication with families and facility staff.
Ongoing Partnership
This isn't a one-time visit. We build a relationship with your facility over time, providing continuity of care and a familiar, trusted presence for your residents.
WHY FACILITIES CHOOSE SMDS
A Higher Standard of On-Site Dental Care
The case for on-site mobile dental care speaks for itself. Here's what facilities most often tell us matters most to them, and how a dedicated SMDS partnership compares to coordinating dental care on your own.
Residents Get Care Where They Live
Coordinating off-site dental appointments for seniors, particularly those with mobility limitations or cognitive needs, is time-consuming, costly, and often distressing. On-site care removes that barrier entirely.
Staff Workload Is Respected
We've built our intake and communication processes specifically to minimise the administrative burden on facility staff. Most coordinators tell us the process becomes routine very quickly.
Families Feel Supported
Families who see that dental health is being actively managed as part of overall care are more confident in the facility's commitment to resident wellbeing.
You Stay in Control
Nothing happens without your team's involvement. We work in coordination with your care plan, your consent processes, and your scheduling. The partnership is collaborative, not imposed.
Coordinating Care Without a Partner
Off-site appointments require separate coordination, leaving transportation and scheduling to your staff.
Residents face travel, waiting rooms, and unfamiliar clinical settings
No single consistent contact, context repeated at every call
Documentation that adds extra administrative work for facility staff.
With an SMDS Partnership
Care delivered on-site, on a schedule confirmed in advance
A familiar, resident-centred environment within your facility.
One consistent point of contact who already knows your facility
Care notes and summaries delivered in the format you prefer
OUR PROCESS
How Partnership Works: Step by Step
Working with Senior Mobile Dental Services follows a structured path, from your first enquiry through to ongoing, scheduled care. Each stage is clear, the expectations are realistic, and the process is flexible enough to fit how your facility works.
1
It starts with a call or email
Initial Conversation
You reach out to us, or we come to you. We'll schedule a short introductory conversation with your administrator, DOC, or care coordinator to understand your facility type, resident population, and any existing dental service arrangements. There's no commitment at this stage. The goal is simply to understand your situation and answer your questions honestly.
2
We listen before we plan
Understanding Your Facility's Needs
Every facility is different. We'll ask about the number of residents who may benefit, any specific care needs or cognitive considerations, your preferred communication channels, and how dental referrals are currently handled. This stage ensures the service we offer is genuinely useful, not generic.
3
A simple, clear intake pathway
Setting Up Your Care Request Process
We'll work with you to establish a straightforward process for submitting care requests on behalf of residents. This typically involves a simple referral or booking form, contact details for the right staff members, and an agreed communication flow for updates. Where consent is required, from residents or families, we'll walk through how that works in your setting.
4
Professional care, delivered at your location
On-Site Assessments and Appointments
Once visits are scheduled, our clinician arrives at your facility at the agreed time. Appointments are conducted in a suitable space you provide, a resident's room, a common care area, or another appropriate setting. We bring our own clinical equipment. Assessments, preventive care, and other services are delivered based on each resident's individual needs and clinical findings.
5
Everyone who needs to know, knows
Communication With Residents, Families, and Staff
After each visit, relevant care notes and summaries are shared with your team in the format you prefer. Where appropriate, and with consent, we can communicate directly with family members or designated contacts to explain findings and next steps. We keep the language accessible, because informed families and confident staff make for better resident outcomes.
6
A relationship built over time
Ongoing Coordination and Follow-Up
Following initial visits, we work with your team to schedule follow-up appointments and recurring care as appropriate. We're available to answer questions, adjust scheduling when life at the facility changes, and respond to urgent dental concerns as they arise. Over time, our team becomes a familiar and trusted part of the care network your residents rely on.
Ready to Explore a Partnership?
Book a 30-minute partnership call to discuss your facility's needs. No obligation, just an honest conversation.
WHAT TO EXPECT
What Facilities Can Expect
Reliable Scheduling
Appointments are confirmed in advance, and we give your team clear notice of visit dates and times so your care schedule is never disrupted.
Minimal Footprint
We bring what we need. Our visits are quiet and efficient, and we stay considerate of other residents and the care activities around us.
Appropriate Documentation
Care notes and visit summaries are provided to your team in a timely manner, supporting your own care planning and regulatory documentation needs.
Flexibility When Things Change
We understand that care environments are dynamic. If a resident's condition changes, a room is unavailable, or a different coordinator is involved, we'll adapt.
A Consistent Point of Contact
Your facility will have a consistent person to reach at SMDS. You won't need to explain your context from scratch every time you get in touch.
Confidentiality and Professional Conduct
All clinical work is conducted in accordance with applicable professional and privacy standards. Resident dignity is central to how our team operates at all times.
SUPPORT AT EVERY LEVEL
How We Support Residents, Families, and Staff
For Residents
Dental appointments that come to them, no travel, no waiting rooms, no unfamiliar environments. Our clinicians are experienced in working with older adults and approach every appointment with patience, clear communication, and respect. For residents living with cognitive decline, mobility challenges, or significant anxiety, familiar surroundings make a meaningful difference.
For Families
Families are reassured to know a professional is looking after their loved one's dental health where they already live. Where a family member or POA wishes to be informed about dental findings or planned care, we can accommodate that as part of your facility's consent and communication processes.
For Care Teams
We aim to reduce the coordination burden on your staff, not add to it. Our intake process is simple, our visits are self-contained, and our documentation fits with your existing care records. Nurses, care aides, and recreation staff don't need dental knowledge to work with us. We handle the clinical side.
FAQ
Frequently Asked Questions
How quickly can we get started?+
Most facilities are up and running within a few weeks of initial contact. The timeline depends on the size of your facility and the complexity of your resident population's needs, but our onboarding process is simple and asks little of your staff.
Do you require a formal contract?+
We'll discuss the appropriate service arrangement during our initial conversations. We aim to keep administrative requirements practical, the focus is on getting care to residents, not on paperwork.
What services do you typically provide on-site?+
Our on-site services generally include oral health assessments, preventive care, and denture-related services. Additional clinical services may be available depending on resident needs, facility setup, and the findings from an initial assessment. We'll be transparent with you about what is and isn't feasible in your specific setting.
How do we submit a care request for a resident?+
We'll set up a simple, agreed process with your team during onboarding. This usually involves a short referral or request form, either digital or paper, depending on your preference, submitted to your SMDS contact. We'll confirm receipt and follow up with scheduling.
How do you work with residents who have dementia or significant anxiety?+
Our clinicians are experienced in working sensitively with residents living with dementia and other cognitive or behavioural conditions. We take a patient-led approach, work at a pace that's appropriate for the individual, and communicate closely with your care team to understand each resident's needs before and during a visit.
What if we have an urgent dental concern?+
Contact us directly and we'll do our best to respond promptly. While we are not an emergency dental clinic, we will assess the situation and advise on appropriate next steps, including referral to emergency services where necessary.
Ready to Bring Dental Care to Your Residents?
If you are exploring options for the first time or ready to get started, we would be glad to talk. Book a partnership call or send us a message. There is no obligation, just an honest discussion about how we can support the people in your care.