FOR FAMILIES & POWER OF ATTORNEY

Supporting Your Loved One's Oral Health

SMDS brings professional dental care directly to your family member's facility no travel, no disruption. Here's everything you need to know as a family member or Power of Attorney.

THE PROCESS

What to Expect, Step by Step

From first contact to completed treatment here is how SMDS works with families and POAs.

1
📞

We Contact You

After the initial assessment, our admin team reaches out to the POA to discuss findings and the proposed treatment plan.

2
📝

Review & Sign Consent

We send a clear treatment plan for your review. You sign the consent form before any treatment begins.

3
🦷

Treatment at the Facility

Our team of 3–5 professionals visits and delivers care right at the residence no transport needed.

4
📋

Post-Visit Summary

After each visit, you receive an update on what was done and any follow-up recommendations.

YOUR ROLE

What We Ask & What We Promise

✅ What We Ask of You

✓

Review and sign the consent form before treatment begins

✓

Approve the proposed treatment plan

✓

Provide insurance details if the resident has coverage

✓

Inform us of any medical changes or medication updates

✓

Be reachable by phone on the day of the visit

🤝 What We Promise You

✓

All treatment options explained in plain language before proceeding

✓

No treatment ever performed without signed consent

✓

You are contacted if anything changes on the day

✓

Post-treatment summary provided after every visit

✓

No cancellation fee for residents of our contracted facilities if they are unwell or non-operative

BILLING & INSURANCE

How Billing Works

We handle the insurance so you don't have to.

🏥

With Insurance

SMDS bills most insurance providers directly including CDCP, private insurance, and employer benefit plans. You only pay the remaining balance after insurance pays, not the full amount upfront.

Supported: CDCP, Sun Life, Manulife, Great-West Life, Blue Cross & most major providers.
📄

No Insurance

An invoice is issued after the treatment plan is approved. Payment is arranged directly with the family through a clear and manageable process.

🚫

No Cancellation Fee

If your family member is unwell or unable to participate on the day of the appointment, no cancellation fee is charged for residents of our contracted facilities.

Our commitment: transparent, compassionate billing always.
💬

Have a Billing Question?

Our admin team is happy to walk you through the billing process before or after treatment.

Contact Us
COMMON QUESTIONS

Frequently Asked Questions

No SMDS brings the full dental team directly to the facility. Residents are treated in their own room or a common area in a familiar, comfortable environment.
Each visit is staffed by 3–5 professionals depending on services scheduled: Dentist, Denturist, Dental Hygienist, Dental Assistant, and a Personal Support Worker (PSW).
Yes. Our lead dentist is certified in oral sedation and nitrous oxide. Please inform us in advance and we will discuss suitability.
We never force treatment. If a resident declines or is unable to participate, the appointment is rescheduled and no cancellation fee is charged.
Consent forms can be signed and returned by email or fax. Our admin team will contact you in advance to arrange this.
We provide a post-visit summary to the family or POA outlining treatment performed, recommendations, and next steps.
Our PSW coordinates with the facility to arrange medications in advance, which keeps disruptions to a minimum and helps visits run safely.

Ready to Arrange Care for Your Family Member?

Contact our team to request dental care, ask a question, or learn more about how SMDS works.